RETURNS AND REFUNDS POLICY

Abevo Limited t/a Abevo (abevo.co.uk) Last updated: [date]

This Returns and Refunds Policy explains your rights when you buy Products from abevo.co.uk and forms part of our Terms of Service. It applies to orders delivered to addresses in the United Kingdom. Nothing in this Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

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1. YOUR RIGHT TO CANCEL (14-DAY COOLING-OFF PERIOD)

If you are a consumer, you have a legal right to cancel your order within 14 days of receiving your Products, without giving any reason. To exercise this right, you must tell us clearly that you wish to cancel before the 14-day period expires — for example, by emailing hello@abevo.co.uk with your order number.

Once you have told us you wish to cancel, you must then return the Products to us without undue delay, and in any event within 14 days of telling us. You are responsible for the cost of returning the Products, unless we tell you otherwise or the Products are faulty or not as described.

2. PRODUCTS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

For health and hygiene reasons, the 14-day right to cancel does not apply once a Product has been unsealed after delivery, where it is not suitable for return due to health protection or hygiene reasons. This applies to skincare and baby care Products supplied in sealed packaging where the seal has been broken.

In practice, this means we can only accept a change-of-mind return where the Product's protective seal is intact and unbroken. This exemption does not affect your right to a refund, repair or replacement where a Product is faulty, damaged, or not as described — see Section 4 below.

3. HOW TO START A RETURN

• Email hello@abevo.co.uk with your order number, the item(s) you wish to return, and your reason for returning.
• We will confirm whether your return is eligible and provide instructions on where to send the Product back.
• Please return the Product in its original packaging where possible, unused and with any protective seal intact (unless the return is due to a fault).
• You will be responsible for the cost of return postage, except where the return is due to a fault, damage, or a Product not matching its description. We recommend using a tracked delivery service, as we cannot take responsibility for returns that are lost or damaged in transit before they reach us.

4. FAULTY, DAMAGED, OR MIS-DESCRIBED PRODUCTS

If a Product is faulty, damaged on arrival, or does not match its description, you have rights under the Consumer Rights Act 2015. These include:

• The right to reject the Product and receive a full refund within 30 days of delivery.
• After 30 days, the right to a repair or replacement in the first instance.
• If a fault appears within 6 months of delivery, it will be presumed to have been present at the time of delivery, unless we can demonstrate otherwise.
• Beyond 6 months, you may still be entitled to a remedy, but may be asked to provide evidence that the fault was present at the time of delivery.

These rights apply for the full period set out in the Consumer Rights Act 2015 and are not limited by any timeframe we state elsewhere in this Policy. To make a claim, please contact us at hello@abevo.co.uk with your order number, a description of the issue, and photos where possible — we recommend reporting faults as soon as reasonably possible, as this makes it easier for us to investigate and resolve your claim quickly.

Where a Product is confirmed as faulty, damaged, or mis-described, we will cover the reasonable cost of return postage and will refund this alongside the Product cost.

5. REFUNDS

Once we receive and inspect your returned Product, we will notify you of whether your refund is approved. Approved refunds will be processed to your original payment method within 14 days, and will include the cost of the Product but not the original delivery charge, unless the return is due to a fault, damage, or mis-description.

6. CONTACT US

If you have any questions about this Policy, please contact us at hello@abevo.co.uk.